Terms of Use

1- Agreement between ELSA SHOES LTD, and the person, and or, company deemed to be the authorised purchaser of product, herein called the customer. The term in this contract can refer to shoes and any other product supplied by ELSA SHOES LTD.

2- By engaging in buying from ELSA SHOES LTD, it is accepted by all parties that the customer has accepted these terms and conditions of this contract without necessarily actually signing any document.

3- The date of invoice is the date that goods have been sold to customers.

4- All goods remain the property of ELSA SHOES LTD unit paid in full.

5- No claims considered for shortage of goods collected from the premises. Any shortage pilferages, damage in transit or non-delivery must be notified within 7 days of invoice date.

6- Our liability is limited to free replacement of unused goods found to be defective through faulty materials or workmanship, and must be returned within 14 days of purchase. No goods exchanged or credited after 14 days of purchase.

7- In the case that you are unable to return the goods within 14 days, you can send the good back to us at your own expense and risk.

8- Any goods are returned without our prior consent or having been so returned, any complaints made which are rejected by us, shall be held entirely at the customers own risk and expense. It is the customers’ sole responsibility to ensure that any goods returned are received by us.

9- Strictly no returns or exchange on used item. Alternatively we will offer repair if possible.

10- Sale or clearance items are strictly non- refundable or exchangeable whether used or unused.

11- Goods that you simply changed your mind about are non returnable or exchangeable.

12- No style, material or design, or other matter is to be considered “exclusive to customer” unless started by us in writing.

13- All zip fasteners although tested are not guaranteed, we are not responsible for zips.

14- No exchange or returns on modified goods.

15- We will do our best do deliver the goods to the standard specifications on your order but do not hold ourselves legally liable to any claims for late delivery, short deliveries or non-deliveries. It therefore follows that we will nor be responsible for any claims by you for loss of profits, damages or compensation arising out of the contents of this clause.

16- Shoes that consist diamante or studs, will not be refunded or exchanged for fair wear and tear. 

17- The above contract takes the place of and excludes any statutory or warranty or condition implied at common law, and accepts no further liability.